Job Description
Reporting Line Head of Systems, Tokyo
Outline of Duties/
Responsibilities This is an entry-level position in the group, so the successful applicant would start as a generalist providing reactive support, and would be expected to show good organisation and ability to learn from those around them to become proficient in fixing problems the staff have.
Two paradigms of the way we organise support here is that we expect ourprimary support people to be able to fix 80-90% of the problems we have reported, and if they are unable to fix them without the assistance of additional resources, to own and manage the problem through to completion.
These precepts require us to hire a very much higher calibre level of support staff than would be found in most financial institutions.
In return we offer a far greater breadth of exposure to different technologies and technical gurus, and far more responsibility than most entry-level positions.
Required Skills
Experience/
Qualifications Essential
Degree or relevant substituting professional experience and 0-2 years, preferably supporting end-users and/or systems
Preferred
Some knowledge of UNIX.
Hi-grade degree and postgraduate studies from premier tertiary education establishment
Candidate who has spent their own time in hands-on experimentation with systems infrastructure (coding, or building home networks)
Requirements/
Skills Motivated to learn and achieve
Strong team skills
Customer service oriented
Organized and able to prioritize competing priorities
Proven track record of success in a low-supervision environment
Sharp and personable demeanour
Ability to accumulate and retain knowledge and utilise available resources to self-educate
Intelligence and common sense
Familiarity with Unix operating system and related editors, i.e. vi, emacs
As this job has exposure to supporting Japanese PCs, Japanese Language skills are highly preferable but not required.
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AS400 Production Support Engineer
Provide AS400 support for AS400.
